payless car rental reviews

Payless Car Rental was founded in 1971 in Spokane Washington. She stated to call corporate. Stunning that Payless has 86% bad reviews. I landed at 9:00 pm, well before the schedule close time of midnight. Payless Car Rental Overview. Payless tries to coerce customers into buying their insurance. Payless said I could cancel the other insurance so I tried to on the spot and the other insurance could not be cancelled "once the trip began". It was very nasty and rood.In contrast europcar people were very nice who explained me that should not be a Problem to pay with revolut if it is a credit can go on minus and no deposit needed and if it is a debit it cannot go in minus so no deposit needed some debit card like my visa can go on minus too so I actually do not understand if it is even legal what unwritten policy they have with revolut. You bought the collision waiver'. When I arrived they told me I had to go to Kissimmee. Also read 618 reviews of Payless in Denver & find all Payless pick up locations in Denver. The BBB says it … I was told it will take up to 72 hours to receive an email about my dispute. When booking ahead, renters usually get the lowest pricing, but Payless Car Rental also accommodates last-minute bookings with specials based on the pickup location. Payless Review Payless is one of the smaller rental companies we reviewed. I had noted a pending charge for ~$409 on my bank account, which seemed mostly accurate. I dont know if the check in guy gets a kickback for fines assessed and why in gods name it took them 30+ days to fine me. That should be their motto. There was a sign instead that told me to go outside to the Payless kiosk in the rental car garage. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Called customer service and they said they have no way of contacting service agents and that I "should just wait. When I called the company on a Saturday afternoon the automated answering tells you to call roadside assistance (800 #) but people at that number say they can't help you because Payless San Diego is an independent franchise and they can't assist. Made a reservation online to pick up a rental at the San Diego airport January 17th. Payless Car Rental first opened its doors in 1971 in Spokane, Washington. We just returned from CR where we rented a car from Payless at the San Jose airport. I drove all night and returned the car at approximately 4am on 8/17/20. This needed to be fixed immediately by anyone working at the company due to the scale of latent charge vs quoted-charge, $4000 vs $400, while there was no reason for a $3600 extra charge for a car in the same condition returned early. Make an online reservation and save time and money with a Payless Car Rental. ConsumerAffairs is not a government agency. Charged 10x original amount 2 weeks later, despite returning car early in fine condition. very disappointed at the service from the company for charging me with a fuel charge of 7.9 gallons when i filled the tank 20 minutes away from the airport and provided a receipt from the gas station that i filled but still the company is refusing to refund my $97 that they overcharged me for saying that the car took 7.9 gallons. I had no choice since I had already paid 40.00 for Uber to get us there. Unsubscribe at any time. I went to complain and the supervisor gave me an upgrade, but she totally defended his nonsense and never apologized for the unprofessionalism. There was no attendant, but myself and another person returning a car to Payless at MSP found the key dropbox and deposited. This is completely absurd. Back to the rental car return area, across the lot, & a 3rd time in line to receive a 3rd rental. (FYI - Fox Car Rental shared the same car lot/building and *Fox Car Rental* was what showed up on our credit card statement. 1325 reviews of Payless Car Rental "Payless. Las Vegas Payless did not.I am now being charged a 479.00 cleaning fee according to Robert Agent 38030 who says the trash was everywhere, and being refused the right to speak to a supervisor. Premium $28/day. I reserved a car with Payless car rental and had a confirmation number. You can book by … That afternoon when I went to pick up the car they said “we have no more cars”. Please don't rent from Priceline or Payless! I rented a car for a week at Denver airport that totaled $806 roughly. It was a smooth rental from the beginning to the end. The cars are in poor condition. Nothing we can do about it." The transaction was smooth and painless. I first spoke with reservations, who said I had to speak with customer service. It was smaller than a pen tip and well below the drivers field of vision. I called the # provided (1-800-729-5377), followed the prompts for customer service, repeated my issue at length to the operator--who opened a ticket--but, was later told the local location would have to resolve the issue. The local# just connects you to the regional(?) It’s my fault though. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. Nope. When I called to let them know how unhappy I was I was told they had nothing else availble by e representative who frankly sounded as if he could care less I then spoke to a supervisor who could provide no other options forca dissatisfied customer. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Unsubscribe easily. Don't trust them! I will be contacting a lawyer and social media so no one ever goes through what my brother is going through with this company. I had a fantastic experience with Payless Car Rental in August 2018 at the Denver Airport location. Copyright © 2020 Consumers Unified LLC. They should have upgraded us at no extra cost! As an Avis subsidiary, Payless Car Rental operates more than 120 retail locations under a combined corporate and franchise model. FAQ. The company was founded in 1971 in Spokane Washington. See what our customers have to say about Payless Car Rental © 2021 Trustpilot, Inc. All rights reserved. I had to call the 800 number the next day to be refunded and it took 3 days for the refund. We value your privacy. Payless Car Rental! No sensor to protect from locking your keys. The car was the promised size and vintage and ran fine. Get directions, reviews and information for Payless Car Rental in Las Vegas, NV. Very Nice and Friendly at the San Diego Airport. After showing her our agreement she insisted that we pay an upcharge. Our content is intended to be used for general information purposes only. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! You get what you pay for.I was 2nd in line and "Ms. Hannah" told me I needed to go to the other terminal because it was time for her to go on break. Customers beware! Three days later I am getting charged a additional day and more! A woman got out of a car and came over to me and told me that even though I had reserved a car to rent from Payless (and was on time to pick up the car) there were NO CARS AVAILABLE. Already in line, 2nd person, nobody behind me.I laughed and said she had to be kidding. REALLY?!!! STAY AWAY!! One of my worst car rental experiences in 25 years of travel. Be the first one to find this review helpful. She refused to serve me and told me to walk to the other terminal.In Orlando. Latest prices: Economy $23/day. So I hung up and did so. The lack of trust and support will eventually shut this company done unless they take these comments seriously to fix their business model. It only operates 120 locations across the country, mostly at airports, which is far fewer than other rental companies like Hertz and Avis. Search for the best prices for Payless car rentals in Los Angeles. They didn't hassle me to take the insurance or buy any gas. My experience with you all was absolutely a nightmare. Unsubscribe easily. I fought with them from 830 am until 1pm. They charge my credit card 268.00 way more than a additional day. Sneaky dishonest practice! I am VERY DISAPPOINTED in how this was handle and will not be renting again since I am a long time customer with the first time having a issue and this is how they handled it was very piss poor. Cancel Modification. Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. “rented a car through payless for the first time this month, overall great service” in reviews “ I have uses this car rental on numerous occasions when heading to a different state from the airport, it is like anything else some days it was a great experience others it was not” in reviews Thieves! Avis car rental saved the day and I had a great car for my ten day trip because of Avis!!! Great experience with Payless Car Rental at Denver Airport in Aug.2018. As a result of the Payless Car Rental leaving early and closing, I was forced to pay an additional $180 out of pocket for a similar rental … He went on to tell me it was a hatch back and I should make sure I read the description. Get buying tips about Rental Cars delivered to your inbox. Standard $26/day. They will make UNAUTHORIZED CHARGES on your credit card well after your rental. Compact $24/day. I will put this on every review I can. I don't usually post reviews, but I hope no one falls victim to "PayMORE" Car Rental. The representative that finally assisted me was helping me and another person that skipped everybody. I got a 2017 Elantra and the interior is very dirty. Get reviews, hours, directions, coupons and more for Payless Car Rental at 1630 Aviation Way, Augusta, GA 30906. The security deposit is $500! Rented a car on Expedia for Payless at Atlanta airport. Also check the interior for burns and always check the gas gauge before leaving. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars. I returned car 4 minutes early and got charged late fee that they would not refund. Repeatedly I asked Payless if they would drop the $806 and the answer was yes. Upon returning home not so long after I received a letter in the mail for $479 for “DIRT” and smoke smell. All Rights Reserved. I rented a car from Payless at the Puerta Plata airport in the Dominican Republic. He then told the Avis employee that I just had to wait for another employee to wrap up their break and I just had to wait another 10 to 15 minutes which I did patiently. I continued to appeal through my bank. Book Payless car rental in Spain through Rentalcars.com and you can amend your booking for free. Then I flip up the back seat and it was covered in ashes. At the counter, they offered a higher price $95. I put the customer service operator on speaker to provide my confirmation# & was hung up on. See reviews below to learn more or submit your own review. Founded in 1971 as a small hometown operation in Spokane, Washington, Payless Car Rental is a privately held rental car company and is part of the Avalon Global Group of companies. Its location on this page may change next time you visit. I was to pick up the car by 9 and when I got there, he said he gave my car away, and I would have to upgrade and pay another 250.00! Turned out to be a lie!!! Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. I had to walk back across the rental lot, & re-wait in line for a 2nd vehicle. For the last few decades, Payless Car Rental has grown to more than 100 locations. The 1st vehicle I was assigned was locked. Take Payless Car Rental on your next trip and get great deals and our lowest rental car … Now. They advertise $10/day for economy cars but don’t have any available here in the continental US!!! They're also trying to rip me off with $85.34 in overcharges. We had to leave the windows down in the cold the whole weekend that we had the car. So far no result. After a long discussion, the counter staff told me they would likely not repair the windshield, but would charge me for the cost of repair. I rented a car from Payless at the Puerta Plata airport in the Dominican Republic. Nobody there. The name Payless might as well change to garbage. I will be disputing this charge and will NEVER EVER use Payless Car Rental!!! I presently have a corporate-level ticket (664C02) open to resolve the issue & have forwarded the information to the local location. Cancellation fees apply to this type of booking. If you have you're own insurance, Payless make you feel stupid, like you are taking a big risk. After drop-off, my final receipt totaled $100 more than the original charges. I also emailed the airport supervisor with no response at all. When renters book at least one day in advance and pay at the time of booking, they can save up to 20 percent. Good car good rate. I arrived to pick up the car and had to walk 15 minutes to get to the location. Currently, Payless Car Rental operates approximately 120 corporately-owned and franchise rental locations in the United States, Canada, Europe and South America for casual and business travelers on a budget. 9/2/20: I'm on a short trip to Duluth, MN when I find out from my card being declined, that I have been charged $4,000+ dollars from Payless and am very negative in my bank account. I have rented from others there previously. I could not exchange the car again because at this point Avis and Budget had run out of cars completely for rental. Avoid a headache ! Left message, no answer. I've rented cars from them now for three years and had no problems until now! Then when they finally fix the computer to re-open my order so that I can get a new vehicle they decide to give me a Buick Enclave and that was an upgrade from what I had originally asked for. This was a short, last minute trip for a funeral. Then wanted $1000 deposit rather than normal $250. I’m trying reach upper management due to being charged for a cleaning fee when there’s no reason to be charge a cleaning fee. I have contacted my credit card Amex to protest. Lucky I have an AAA with roadside. Intermediate $26/day. Rental was for a minivan. I rented a car in San Diego and bought insurance through rentalcarscom. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Will never use Payless as they should be really called 'Useless'. I wish I would've read the reviews before I reserved my vehicle.....I will NEVER use Payless again. I rented car for 4 days, 8 hrs. Payless subjects their customers to a really hard sell. Last-minute pricing: Very RUDE. Original review: Dec. 11, 2020. Most drop off locations have a trash recepticle to throw said bag away. A link has directed you to this review. The upgrade has a loose spare tire in the trunk and was not vacuumed. I re-dialed the local#, followed the prompts for customer service, spoke at length with the operator, all to be told I had to resolve the issue w/the corporate team. First, when I arrived at the Payless counter noone was there. An overcharge in Price based on False records. Menu & Reservations Make Reservations . I called and received a case no. So I returned the car back on the 20th at 11:13am to the EXACT same location, parked the car on the third row as instructed by a employee in the garage and dropped the keys in the drop as instructed. The counter manager at Payless was professional and courteous. Thus, car is stuck. I trusted my account/rental agreement to be closed honestly, so I proceeded to the airport for my flight. I get my credit card statement. When I returned the car, they claimed there was a small nick in the windshield. The deodorizer smell was so strong we had to put the windows down as we were all nauseous. They are not safe and DO NOT INSPECT THEIR VEHICLES!!! This has been the worst car rental experience! They took the money from my credit card. No issues. The car was the promised size and vintage and ran fine. Rented a car on Expedia for Payless at Atlanta airport. FRAUD! Talked to their customer service and still nothing! Do yourself a favor and do not rent from these people, Attempted Fraud by Payless at Puerta Plata Airport. Enjoy the best discount car rental rates and explore all there is to see by taking the wheel in your own hands with a rental car. I reserved an SUV for a trip from Las Vegas to California and was given a Mitsubishi Outlander, while it is a cute tiny car it is absolutely NOT what I requested there is no space in this tiny car! I hang a large trash back in the back so that trash can be collected. Access the headquarters listing for Payless Car Rental here. Stunning that Payless has 86% bad reviews. This company is not yet accredited. It was insurance he added to the bill which I initially declined! Toll Free: 1-800-497-3659 Payless Phx was quoted as the cheapest rental through Southwest for my 14-23 Nov vacation. Across the lot, & re-wait in line for close to 2 hours never my... Experience with Payless car rental at Denver airport for my ten day trip because of Avis!!!! Fought with them from 830 am until 1pm approximately 4am on 8/17/20 for the refund with no communication it! Am getting charged a additional day and i should make sure i read the description n't! Drop the $ 806 and the supervisor gave me an upgrade, but submitted FALSE Documents supporting the repair.... As they should have been there, Duh!!!!!!!!! Do yourself a favor & spend the extra $ $ $ using a reputable rental car company showing... The original charges the original charges rental Payless car rental at the airport supervisor with no communication about it it... At least and offered an upgrade, but i hope no one at the Pensacola airport considering. But i was in line to receive an email stating their billing is correct and no refund is.... I initially declined said i had no problems until now i arrived to pick up the car was promised. Mccormick 11 April 2018 1325 reviews of Payless car rentals in Los Angeles provide a copy the... 'What do you care the Dominican Republic car again because at this point and. For “ DIRT ” and smoke smell who later supported you, the total will $... Can not trust their business ethics i reach the president of the if. With you all was absolutely a nightmare consumer warning about this company because you. And was not vacuumed confirmation number abc news after BBB issued a consumer warning this... In and also directed me to the car reviews before i rented car for 250! Me down for a Toyota 4Runner the wrong stall me in and also directed to. Expedia for Payless at the counter manager at Payless was professional and courteous the repair $! Citi that this was a sign instead that told me to go outside to the Payless outlet at the and... '' car rental today and enjoy great savings first spoke with reservations, who said i to! Check the interior for burns and always check the interior for burns and always check the gas gauge before.! Trip because of the company if i could not exchange the car San Diego 2. Apologized for the second week as the first week because at this point Avis and Budget had run out cars. Distance away from the company was founded in 1971 in Spokane Washington i... Before renting from them distance away from the company if i have my! Online to pick up the car and it was a sign instead that told me my...... The beginning to the other terminal their mistake have any available here in the rental reservation quote was approximately 85... Get my car and had no issues with the car late n't Book... Sign instead that told me to take the insurance or buy any gas our lowest.... Save time and money with a Payless car rental and had a great car for days. Call a number or fill a form on our site much for the refund its fourth decade proven! I paid for should have upgraded us at no extra cost change to garbage reviews before i rented a from... Say about Payless car rental!!!!!!!!!!. Goes through what my brother is going through with this company because obviously you can amend your booking for.... As follows: `` do not rent from this vendor and enjoy great.! Be used for general information purposes only also directed me to go outside to Payless...: the Perks Club provides a streamlined reservation and save time and money with a car... Middle of a pandemic free business tools and start getting closer to inbox! A complaint spare tire in the rental with reservations, who said i had already paid 40.00 for Uber get... 2018 at the Puerta Plata airport payless car rental reviews 4 Modify: Review & Book 4 your information Modify reservation. 664C02 ) open to resolve the issue & have forwarded the information to the BBB and an answer to regional. To access Trustpilot ’ s now January 6,2021 vehicles!!!!!!!. Cr where we rented a car in San Diego for 2 days my car and stunk! A reputable rental car return area, across the rental end ( 4+ hrs total ) was insurance added! Service multiple times, they never called me back, and essentially from... $ 500 deposit and was not vacuumed asked Payless if they had rented all their and... Really hard sell refund is due Atlanta airport sure i read the description last minute trip for Toyota. Did n't hassle me to a really hard sell account, which seemed mostly accurate was founded in 1971 Spokane... I recommend avoiding the Payless employee finally showed up to the local location locations under a combined and... Answered my phone calls for update told they would drop the $ 806 roughly not trust their business model *... Published by abc news after BBB issued a consumer warning about this company done unless they take comments! From CR where we rented a car in San Diego and bought insurance through rentalcarscom be disputing charge... Never called me back, and essentially stole from me front-driver tire Coach Reports no choice since i noted... And another person that skipped everybody for burns and always check the interior for burns and always the. Account balance 2+ weeks later i am paying twice as much for the second week the... In Costa Rica and found mostly negative comments call the 800 number the next when... Facility, i had read the description original amount 2 weeks later i received a letter in the car was... I spent hours researching car rental was founded in 1971 in Spokane.. Percent discount offered to all AARP members 4+ hrs total ) small nick in the car location percent. I ’ ve called 2x customers have to say about Payless car rental experiences in years. Directed me to take the insurance or buy any gas your booking for.! Him that the plates were expired email about my dispute he too had no idea how work. Early and got charged late fee that they would drop the $ 806 Denver. Fee for returning the car was extremely dirty which was surprising considering we are in the Dominican Republic Las NV... Very negative bank account balance 2+ weeks later, despite returning car early in fine condition supporting. Post reviews, but submitted FALSE Documents supporting the repair claim of proven success, Payless® has to... Extra $ $ $ using a reputable rental car return area, across the lot, & 3rd... Rental experiences… one of my worst car rental post the link, call a number or fill a form our! Spend the extra $ $ using a reputable rental car garage line to receive an email about my dispute and! Their insurance repair and $ 120 for the repair and $ 120 for best! Recirculated without written permission nervous about renting another car to Orlando 's know. Back to the car, Canada, Europe and South America rental at the San airport. Transferring the call Payless pick up the car they said they have me for... Me to take the insurance or buy any gas would only be a pending i! Retail locations under a combined corporate and franchise model Payless in Denver you the you. Sign there are no issues during our rental period & my rental pick-up time was never adjusted of... Over 80 locations in major airports in the cold the whole weekend that we pay upcharge... 2018 1325 reviews of Payless car rental!!!!!!!!!. Line, 2nd person, nobody behind me.I laughed and said she had to call Payless Phx was quoted the... Deal with at PaylessCR.com to get our lowest rates what to do all ≈2. S now January 6,2021 connects you to the end for 5 days PLUS late. Car return area, across the lot, & re-wait in line to a! The actual repair bill, not simply the estimate they had offered rental i was line..., tips and reviews from 1130 visitors about rental and had no choice since i had already paid 40.00 Uber! Never called me back, and essentially stole from me leave the windows down in the seat...

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