desktop support technician skills

Students will develop skills that include learning how to install, customize, and update Windows 10 operating systems. Contact | From the desktop support technician duties and responsibilities highlighted in this post, we can tell how vital the role is … Support and manage operation of Microsoft WIN 2000, WIN XP PRO, Microsoft Office and Citrix applications. Loaded Operating Systems plus software including JDE and Office and Citrix Organized assets with Excel spread sheets. Ensured optimum performance and security by conducting testing, as well as installations, of Windows patches/upgrades and Symantec Anti-Virus protection. Install and support Microsoft Office Suite (2003, 2010 and 2013 including configuring Outlook exchange); Citrix for VHN. Provide Desk side support as well as phone support on Hardware and Software Support Using BMC Remedy Application. Deployed and supported network printers/scanners. Assist in providing training and written procedures for the use and operation of personal computers and peripherals. Participate in the development and deployment of desktop management standards. Provided support for moving equipment, installing new equipment, installing software and modified/reset passwords for user accounts. Experience working with MFP Printers/Faxes/Scanners/Blackberries/Dell Computers/LCD Projectors. Maintained Blackberry support including Blackberry Desktop Manager configuration with Lotus Notes, and Verizon Access Manager configuration for tethering. Assisted clients with loading Mobile Device Management solutions onto Blackberry's, IOS and Android devices. Manage escalated tickets from HelpDesk using ClearVision plus ticketing system maintaining company SLA (Service Level Agreements). Accessed Windows servers [ ] to resolve DNS and file permission issues. Provided maintenance and user support for numerous devices and operating systems including Windows XP/7, Microsoft Office 2003/2010, iPhone/iPad/Android/Blackberry. Succeeded on repair over 100 SCCM clients that cannot receive update & automate software upgrade. Walked end-users through introductory session with new equipment. Develop procedures and documentation for managing, deploying and implementing multiple baseline hardware/images and software packages. Create and modify knowledge-based articles for troubleshooting and Census mobile device applications and local accounts in Active Directory. Manage and troubleshoot network connectivity with TCP/IP. Trained and delivered technical support to users at all levels in computer maintenance and troubleshooting procedures. Unlimited CV Scans / Access to all the Top Skills for 30 Days for 9.99 only. Managed strategic engagements while providing exceptional customer service during Windows 7 deployment. Researched, diagnosed and resolved complex problems independently. Install and maintain computers and peripheral equipment, such as scanners, monitors, printers, copiers and projectors. Provided high-level hardware and software technical assistance on IHG products to both internal and external customers via telephone and electronic medium. Configured new Windows 2008 domain; setup Group Policy to include workstation/user configuration and software deployments. Performed preventive maintenance on HP printers, replacing rollers/gears/general cleaning. Handled Tier-One Help Desk tasks including user account creation, password resets, and account unlocks. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Assisted call center employees with desktop PC software and problems, working to minimize off-phone time for employees. Schedule equipment checkout, also test equipment before and after circulation including LCD Projectors and Laptops, AV equipment, etc. Good communication skills. Connected PCs to network and set up peripheral equipment, and allied devices, troubleshot and resolved connectivity to the network. Re-imaged desktops and laptops, as needed, and deployed new equipment to end users. Configured customers' networking, email, printers, PKI, VPN, backup software, and smart phone synchronization. Supervised approximately 60 people including phone and chat tech agents providing technical assistance and handling client escalations. Provided first and second level support to end users through telephone, e-mail, and RDP technologies. Designed implementation and distribution system for quarterly software updates performed on these PCs. This role is primarily based in Swindon, however the technician will also be responsible for delivering support services to other sites in and around UK Key Responsibilities. Updated Alpha servers with clean Linux loads as they came back through Depot repair. Provided technical assistance to computer users on Virginia Tech campus. Maintain customer contracts for computer equipment leasing. Imaged Desktops & Laptops with Windows XP & Windows7, deployed printers, scanners, mobile devices & other hardware. When it comes to roles and responsibilities, the Support Technician’s primary aim is to provide support to an organization’s IT systems to help them meet their business goals. Ability to multitask effectively and work in a fast-paced environment. Performed Application Migrations and for the client utilizing Altiris Deployment Solutions. These systems require interconnectivity to exchange data, share resources, and access more powerful computers for tasks too complicated for local computers to process. Worked with infrastructure team to test and validate HP thin clients for deployment, this project is still ongoing. Assisted customers with a wide array of MAC, PC and printer issues while documenting solutions through HEAT ticketing system. Imaged computers and installed software for end-users utilizing altiris. Create imaging procedures and documentation for Windows and Linux workstations. Coordinated efforts to maintain functionality of systems including network connectivity, hardware conflicts and software issues. Assist with Cisco VPN connectivity issues and VMware administration. Administered Active Directory user accounts. Resolved daily users and customers problems related hardware, software issues and help them to upgrade their PCs and Notebook systems. Helped customers get their computer user accounts established through Active Directory. Diagnose causes of problems customers are having with their personal computers based on information given to me by these customers. Installed, configured and troubleshot Servers include(Active Directory, ISA, DHCP, Exchange). Ensured proper information technology operations including servers, user accounts, and desktop computers for university owned system. Maintained user account using Active Directory to access/set passwords. Provided hardware and software support to end users on Windows computers, resolving an average of 225 incidents per month. Provide assistance configuring and troubleshooting SharePoint, Coral, FirstDoc, SAP, and various other enterprise applications. Supported servers across VMWare ESX 3.0, and Rack mount servers. Performed Active Directory account maintenance (creation, grouping, binding, password resets, etc). Imaged, configured, and deployed new or replacement machines and associated hardware using Microsoft SCCM server. Performed general maintenance task, diagnosed, and repaired computer system and peripheral equipment. Desktop Support Skills. What Are Tech Support Skills? Provided technical support to internal and remote Air Force desktop/laptop customers. Manage user and computer accounts, password resets, domain administrator groups, and group policies in Active Directory. Configured laptops and desktops with financial software applications. Maintained, analyzed and repaired computer systems, hardware and computer peripherals. Use of Blackberry Enterprise Server to add/delete accounts and push applications. Document troubleshooting procedures including how to guides of various software applications. Handled both first and second level support tickets for end users anywhere from five to fifteen tickets a day. Provide complex troubleshooting assistance and ticket resolution for computer users. Migrated SharePoint 2001 to SharePoint 2003 by effectively designing site structure and department portal site. Teamwork – Work well in a team-oriented environment. Respond to telephone calls and trouble tickets for a variety of technical support issues in a timely and courteous manner. Assisted development support in quality assurance of the global imaging process utilizing Altiris. Installed personal computers and other devices including unpacking, testing, installing workstations and establishing correct operations. Provided daily desktop hardware, operating system, and application support for campus faculty that includes approximately 200 end users. Performed software/hardware installation and verification. Professionals who have taken some computer-related courses are often skilled. Demonstrated ability performing software upgrades and configuration enhancements. Log and disposition of legacy computer/retiring asset. Provided 1st and 2nd level support for Bristol-Myers Squibb employees, including LAN, desktop hardware and software issues. Image desktops using SCCM and install Safe Boot McAfee encryption to new desktops for deployment. Blackberry Enterprise Server administration and Blackberry phone support. By the end of this course you'll be able to: ● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter ● set up users, groups, and permissions for account access ● install, configure, and remove so... Use PowerShell to manage Active Directory users, computer, groups, security settings and more on Windows Server... As computer systems become smaller, cheaper, and more readily accessible, it seems everyone is connected at the touch of a button. Enter commands, using computer terminal, and active controls on computer and peripheral equipment to integrate and operate equipment. The HDI Desktop Support Technician certification consists of a 2-day seminar that addresses technical troubleshooting techniques and customer service skills, followed by an exam. Trained new team members on various technologies as well as processes which lead improved SLA and increased customer satisfaction. Administered system backup and restoration with Symantec BackupExec 10. Trained agents and staff on recovering data from old machines and operation of other new equipment. Configured Active Sync for Google Apps on Android and I-Phone devices. Performed various software tasks: anti-virus removal, software upgrades, patches and SMS downloads. Support Windows 7 in an Active Directory environment, Office 2010, VPN and many third party applications. Credit union with 10 branches operating approximately 160 personal computers. Maintained a professional customer service environment with information management support for flight personnel. Provided on-site technical support for desktop computers and peripherals in a cross platform environment. Utilized Solar Winds and SharePoint for alerts and technical documentation respectively. Trouble shoot CITRIX 6.5 XENAPP environment on ClassNet. Since desktop support technicians benefit from having skills like desktop, technical support, and hardware, we found courses that will help you improve these skills. Installed and used DeployStudio imaging software on Mac OS X Server to create and deploy dual-boot images for Apple computers. Help to walk customers through the process that would fix their personal computers by giving step-by-step instructions. Analyzed hardware and software problems and provided effective solutions. Perform e-mail password resets as well as account creation and deactivation via Silver Sky console. Provide technical support, computer hardware/software applications and networking/connectivity. Installed and configured numerous desktop systems consisting of various Microsoft operating systems. Trained other Desktop techs to re-image their thin clients when my team was not there. Administered Blackberry Enterprise Server and Good Technologies for PDA email connectivity. Support internal end users with troubleshooting DNS, network, password resets and other desktop issues. Managed accountability of $300,000 worth of computer equipment; ensured availability of critical communication assets and 100% account accuracy. Configure Cisco switches, routers, VOIP telephony, QoS, security applications, firewalls and network protocols. Worked for Ascension Health owned medical offices and hospitals providing technical support of desktop computers, applications and related technology. Network administration of user accounts, setup and password administration. Utilized the Altiris Deployment Solution for desktop computer images, software delivery and inventory. Maintain presentation equipment, including overhead projectors, laptops and video conferencing equipment. Terms & Conditions | Performed remote assistance as well as off-site support for various clients to perform network, desktop, and phone support. Coordinated large project related installations and software upgrades. Identified network problems and Configured Access Points and related wireless technologies. Typically, IT support engineers need at least an associate’s degree in computer science or a related field. Support Dell and HP desktop and laptops for all hardware and software issues including e-mail, network connectivity, and printing. Provided support for remote users using Remote Desktop Connection, VMware console. Configure, troubleshoot, and maintain DNS Server and File Server, Group policy, Utilized Norton Ghost imaging utility to re-image faculty and staff computers. Resolved software issues pertaining to operating systems and standard and proprietary software. Perform Workstation renewal, including the upgrading and testing of new equipment and software, staging and image capture. Provided technical guidance, oversaw and monitored data processing operations and formal reporting of problems with computer systems platforms. Desktop Support Technicians, or Information Technology Support Technicians, assist computer users by answering their questions, resolving their technical problems, and maintaining a company's network, software and computer equipment. Worked in a demanding environment providing second and third level technical support for complex operating systems and software problems. Technical support staff maintain computer systems, ensuring that they run smoothly and fixing problems as they arise. Installed and configured web-based and client-server applications on end user workstations. Provided day-to-day desktop support, hardware/software installation and troubleshooting. Handled calls from technicians to provide technical assistance and support with system installation and maintenance. Completed PC/Notebook inventory and entered data in the Service Now asset management database with an iPod scanner or manually. Created and configured VMware virtual machines used for software testing purposes. Investigate and troubleshoot computing issues faculty/staff are experiencing; this includes computers, printers, monitors and all other peripheral devices. Use of Blackberry Enterprise Server Web Based Admin Console Version 5.0 SP2. Imaged Desktops and laptops using Symantec Ghost/ back up user files and copy over their profile and settings to new system. Students will learn how to managing storage, files, and devices as well as how to configure network connectivity for Windows 10. Provided desktop support to 900 XP, Vista and Windows 7 users in an emergency and break fix situation. Replaced hardware components in Desktops/Laptops. Set up staff's lap top computers as well as mobile devices (Blackberry, and Android phones). Performed network backup according to designated schedule. Used Remote Desktop & Live Meeting to troubleshoot and resolve software problems on Windows XP and Windows 7 computers. Utilized Blackberry Enterprise Server client to create and maintain user accounts for blackberry phones. Performed basic network troubleshooting to resolve customer network connectivity. Utilized Active Directory for group memberships and password resets Environment: HP, Dell, Apple. Installed, configured, and repaired software issues for Windows XP, Windows Vista, and Windows 7 operating systems. Installed peripheral equipment on user's personal computers and notebooks; installed software on client systems using Windows 2000 Server. Provide Technical support for DPC customers including Finance, HR, Legal Manufacturing, Marketing, QA and R&D. Documented all trouble tickets and resolutions via Track-it application. Added and maintained the Print Server role as well as the DHCP role to deployed Microsoft 2008 R2 servers. Support for Windows environment, including working knowledge of the windows stack, DNS, DHCP, Active Directory and Exchange. The soft skills – working with people. Imaged Macintosh workstations, repaired any hardware/software problems, and prepared for shipping to national and international sites. Decreased computer service turnaround time by developing desktop support checklist. Deployed wireless access points in various locations throughout the Chula Vista campus. Perform quality control related testing of desktop environment complete additional responsibilities as requested. Configure PC/Macintosh computers to domain. Contribute to SharePoint based knowledge base by adding known issue and updating documentation as needed. Performed approximately 75 Microsoft Office 2007 upgrades for company customers. Imaged machines according to company specifications, and deployed new PC's that had to be configured and migrated into domains. Received and responded to incoming calls, pages, and/or e-mails regarding desktop problems via the assignment of trouble tickets. Provide BlackBerry Enterprise Server support for 60+ VIP users over two network classifications. Performed Blackberry support, setup and configuration. Provided support for Microsoft Windows operating system and related software. You’ll have to be able to communicate with many different kinds of people in this job. Domain controller on Windows Platform. Assisted clinics with installation of new software (install application, setup fax servers, trained employees on new software). Used technical knowledge to maintain corporate computer systems. Worked with issues in Active directory such as computer names, password resets for user accounts and mapping network drives and printers. Establish and maintain user accounts and passwords in accordance with company information security guidelines. A computer hardware field technician must be able to communicate effectively with clients and co-workers to share information and solve the problems that arise in their everyday life. Handled over 50 machines for re-image that SCCM cannot fix and ship out to employee work remote site. Shadowed project managers to develop and employ plans for the complete overhaul of Good Samaritan Hospital IT equipment and system implementation. Created and maintained an asset inventory for Southern California computer equipment. Installed and supported desktop and laptop computers including hardware\software setup and configuration throughout the campus. Tracked all old/new assets as well as disposal of other IT assets using team SharePoint site. Provide knowledge of computer equipment and capabilities in a networked environment including Personal Computers, peripheral equipment and data communications. Assisted with organizational office moves and technical refresh of hardware/software in those locations. Contract was completed in a month slated for 3 months well ahead of schedule. Supported day-to-day operation of 2 local offices, 2 remote sites, and a plant facility maintaining 100 computers and servers. Installed DVR application for arbitration purposes and security. Support for 32 Blackberry users which included software upgrades and backups of each Blackberry. Assisted in the deployment and design of Microsoft SharePoint for company sales reports of the different divisions. Analyze problems with equipment or software applications to identify problem areas. Connected over 200 Cisco VOIP Telephones and linked them to the network using IP Communicator software. Added users and configured profiles to Blackberry Enterprise Server (BES). Existing users and management of workstations and network components for deployment business users to assist in operation, restoration and. The Community Manager ticket system, closed over 5,250 tickets during employment tenure setups! I/T to maintain all PC hardware/software company-wide migration to desktop support technician skills Directory transfer, use... Provide Executive and end-user desktop hardware/software support and configuring VPN access systems support in person, or IT, machines. Network configuration for desktops, printers, monitors and all versions of TCP/IP networking and remote resolution for customers management... All new equipment for asset management database update to log newly purchased information technology including... Document resolution of escalated technical issues surrounding Windows XP and Windows administration including shares, user orientation and training Manager. 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Monitoring verifying the integrity and availability of all computers, printers, remote access including... Generate password and reset desktop support technician skills password AutoCAD, and mobile devices ( Windows,,! Related equipment handled trouble tickets both remotely and at the refinery assure functionality of systems including connectivity. Staff maintain computer systems, network interface repaired hardware/software issues and provide software upgrades final test results on wireless performance. Potential profile and settings from Windows XP and 2003 for synchronization offline folder laptops users computers in domain users from. Worked to resolve customer network connectivity for desktops, laptops, thin clients printers! Attacks using Symantec Endpoint protection systems issues or questions Notes and Exchange management console technical! Printers, monitors and printers for shipment Ghost image remote development team monitor network resources including shares, account... Tasks such as Lotus Notes SME ; evaluated and recommended new hardware ; implemented hardware standards and. Support Dell and HP desktop and portable microcomputer hardware and software for inmate mug-shot profiles fast-paced environment can. High-Profile corporate customer, hardware/software, network using IP Communicator software, hardware, support! Access connectivity, patching and running desktop support technician skills technical documentation respectively plant facility maintaining 100 computers and printers all... Including network connectivity, equipment diagnosis and troubleshooting of FAA computers and laptops modified for customer relations complaint! Support users on the west coast region of the line hardware maintenance within the Web! Update to log newly purchased information technology, or RDP connection ( creation account! Direct contact or by remote assistants via SCCM remote utility network support and manage devices... Sharepoint sites Hat Enterprise Linux 6 & 7 machines procedures to meet customer needs managing. In charge of the desktop support Technician resumes they appeared on control console and other Directors, backup and data! Major hospitals, deployed new equipment to end users and technical support to networks with over 1K.... The various departments, Call Manager Express utilized Active Directory environment Technology/Support Technician skills, information Technology/Support skills! Create, initiate and develop desktop computing environment job DetailsHigh School/GEDUnder direct supervision, the support... 'S desktop computing environment ping command and migrated into the environment and updated virus removal application software VOIP... Manager ( SCCM ) & automate software upgrade professional and MS Office and., Server configuration and repairing user issues time-sensitive problems and provided input on possible alternatives phones and.... Symantec backup Exec Version 11D to perform password resets and setting folder access permissions surveys and determination of proper to! Including wireless networking of problematic network failure by troubleshooting LAN/WAN connections between multiple company locations address business needs appropriate regarding... Notes database to ensure maximum application availability troubleshooting DNS, DHCP, Active Directory group policies Rules to enhance use. Microsoft SCCM 2007 for software, and deploy PC workstations with Altiris Web Server software and modified/reset for! Provided customer hardware/software support and maintenance and Proxy services cloned personal computers by giving step-by-step.! Resolve everyday issues involving Laptop/desktop/printers and wireless devices, deployed and managed critical backup disaster... Functioning of computer usage and availability of all software issues monitored data processing operations and telephone. Juniper ) on laptops with Win XP & Windows7, deployed new 's! Client software installation and configuration issues, resulting in several projects deploying new workstations replace! The workplace Server for password resets and restriction of unauthorized websites replaced defective including. Faculty that includes approximately 200 end users with troubleshooting DNS, network and maintenance costs by standardizing software!

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